Shipping policy
SHIPPING POLICY
Last updated: October 5, 2026
At 360attire, we are committed to making your shopping experience smooth from the moment your order is placed until it arrives at your door.
Please review the information below for details about order processing, shipping, tracking and international deliveries.
ORDER PROCESSING
Orders are generally processed within 1 to 5 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Certain items may require additional preparation depending on availability, order volume or the nature of the product. Where additional preparation time applies, this may be stated on the product page or communicated to you after your order has been placed.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.
SHIPPING RATES
Shipping charges are calculated based on:
• Your delivery destination
• The items included in your order
• The shipping method available for your location
Your applicable shipping cost will be displayed at checkout before payment is completed.
SHIPPING WITHIN NIGERIA
360attire delivers to eligible locations across Nigeria.
Available delivery methods, estimated delivery times and shipping charges will be displayed at checkout where available.
Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions and other circumstances outside our reasonable control.
INTERNATIONAL SHIPPING
360attire ships internationally to eligible destinations.
Available international shipping options, estimated delivery times and applicable shipping charges are calculated based on your destination and displayed at checkout.
International deliveries may take additional time due to customs clearance and local courier processing.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
These charges are determined by local authorities and are generally not included in the product price or standard shipping charge unless expressly stated at checkout.
The customer is responsible for any customs duties, import taxes or other charges required by the destination country.
ORDER TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after your parcel has been handed over to the courier.
Customers may also use the Track Order feature on our website where available.
STORE PICKUP
Store pickup may be available for selected orders and locations.
Where pickup is available, the option will be displayed during checkout.
Please wait until you receive confirmation that your order is ready before visiting the selected pickup location.
You may be required to present your order confirmation when collecting your order.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your delivery details, please contact us as soon as possible.
We will make reasonable efforts to assist before the order has been dispatched. However, we cannot guarantee that delivery information can be changed once processing or shipment has begun.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be shipped again.
DELIVERY DELAYS
Estimated delivery dates are provided as guidance and are not guaranteed.
Delivery may occasionally be affected by:
• Courier delays
• Customs processing
• Public holidays
• Severe weather
• High order volumes
• Transportation disruptions
• Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact our customer care team with your order number.
MULTIPLE SHIPMENTS
Some orders may arrive in separate packages depending on product availability, fulfilment location or shipping requirements.
Where applicable, separate tracking information may be provided for each shipment.
P.O. BOXES
Some courier services may be unable to deliver to P.O. Boxes.
For the most reliable delivery experience, we recommend providing a complete residential or business street address.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please provide:
• Your order number
• A brief description of the issue
• Clear photographs of the item
• Clear photographs of the packaging where relevant
Our customer care team will review the issue and provide the appropriate next steps.
RETURNS AND REFUNDS
Returns, exchanges and refunds are governed by our separate Refund Policy.
Please review the Refund Policy before returning any item.
Items should not be returned without prior approval from 360attire.
Original shipping charges and return shipping costs may be non refundable except where required by law or where an item has been confirmed to be damaged, defective or incorrectly supplied.
CONTACT US
For questions regarding shipping, tracking or delivery, please contact us:
360attire
Email: contact@360attire.com
WhatsApp: @360attire
Our customer care team will be happy to assist you with your order.