FAQ
Questions, answered.
Find quick answers about orders, shipping, returns, products, payments, and customer care.
Help designed to be simple
We want your shopping experience with 360attire to feel clear, smooth, and confident. Below are answers to the questions customers ask most often.
Orders
How do I place an order?
Browse our collections, add your selected items to cart, and proceed to checkout. Once your order is placed successfully, you will receive an order confirmation by email.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist before your order is processed, but changes cannot be guaranteed once preparation or shipment has begun.
How do I know if my order was successful?
After checkout, you will receive a confirmation email sent to the email address used for your order. If you do not see it, please check your spam or promotions folder or contact us for help.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available.
Shipping
Do you offer shipping?
Yes, 360attire offers shipping for eligible orders. Shipping availability and delivery timelines may vary depending on your location and the items ordered.
How long does shipping take?
Delivery time depends on your destination, order volume, and courier processing times. Once your order is shipped, tracking information will help you follow its progress.
Do you ship internationally?
Yes, international shipping may be available depending on destination and product availability.
Why did my order arrive in separate packages?
Some orders may ship in multiple packages depending on item availability, warehouse handling, or delivery logistics.
Returns and refunds
What is your return policy?
We want you to shop with confidence. Eligible items may be returned according to our return conditions. Items should generally be unused, in original condition, and returned within the stated return window.
Are all items eligible for return?
For hygiene and product safety reasons, some beauty products, wigs, and selected items may not be eligible for return unless they arrive damaged, defective, or incorrect.
How do I request a return?
Please contact us with your order number, the item you want to return, and the reason for the request. Our team will guide you through the next steps.
When will I receive my refund?
Approved refunds are processed after returned items are received and inspected. Refund timing may vary depending on your payment provider.
Products
What does 360attire sell?
360attire offers a curated selection of fashion, beauty products, and wigs for customers who value confidence, quality, and elevated presentation.
How do I choose the right product for me?
Read the product description carefully before ordering. If you need help with a specific item, you can contact us directly for guidance before purchase.
Will the product look exactly like the photos?
We make every effort to display our products as accurately as possible. However, slight differences in color, texture, or finish may occur due to lighting, photography, screen settings, or product variation.
Are your products premium quality?
Yes. 360attire is positioned as a premium lifestyle brand, and our focus is on quality, presentation, and customer appeal across all categories.
Payments
What payment methods do you accept?
Available payment methods will be shown clearly at checkout.
Is payment on your website secure?
Yes. Payments are processed through secure checkout systems designed to protect customer information.
Customer care
How can I contact 360attire?
You can reach us through any of the following:
- Email: contact@360attire.com
- WhatsApp: 08088226888
- Instagram: @360attire
- Facebook: 360attire
- TikTok: @360attire
- Twitter / X: @shop360attire
- Snapchat: shop360attire
What are your customer care hours?
Our support team is available Sunday to Sunday, 8:30am to 8:00pm.
How quickly do you reply?
Typical reply time is 30 minutes to 12 hours, depending on message volume and the type of inquiry.
What can I contact you about?
We’re happy to assist with orders, shipping, returns, product questions, wholesale, and collaborations.
Brand
What is 360attire?
360attire is a premium lifestyle brand offering fashion, beauty products, and wigs for customers who value confidence, quality, and modern style.
Where is 360attire based?
360attire was first registered in the United States in January 2022 and later expanded into Nigeria in September 2022.
What does the name 360attire mean?
The name represents a full-circle approach to image, style, beauty, and self-presentation — confidence from every angle.
Still need help?
If you couldn’t find the answer you need, our team is ready to assist you directly.