Refund policy

Last updated: March 25, 2026

At 360attire, we want you to shop with confidence. If you are not satisfied with your order, please review our return and refund conditions below.

1. Return Window

Eligible items may be returned within 7 days of delivery.

To be eligible for a return:

  • the item must be unused, unworn, unwashed, and in its original condition,
  • all original tags must still be attached,
  • the item must be returned in its original packaging where applicable,
  • and proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

For hygiene, safety, and product-integrity reasons, the following items are not eligible for return or exchange, unless they arrive damaged, defective, or incorrect:

  • Wigs
  • Hair extensions
  • Beauty products
  • Skincare products
  • Opened or used cosmetic items
  • Items marked as Final Sale
  • Gift cards

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at contact@360attire.com with:

  • your order number,
  • a brief description of the issue,
  • and clear photos of the item and packaging.

We will review the issue and work with you on an appropriate resolution.

4. How to Request a Return

To request a return, email contact@360attire.com within the return window.

Please include:

  • your full name,
  • order number,
  • item(s) you want to return,
  • and the reason for the return.

Do not send items back without return approval.

5. Return Shipping

Unless the item is incorrect, damaged, or defective, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping method, as we are not responsible for return parcels lost in transit.

6. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process and post the refund.

We reserve the right to deny a refund if the returned item does not meet the conditions stated in this policy.

7. Exchanges

We only replace items if they are damaged, defective, incorrect, or if an exchange is approved at our discretion.

If you need a size exchange for an eligible fashion item, contact us at contact@360attire.com and we will advise based on stock availability.

8. Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been processed or dispatched, it cannot be cancelled and must follow the return procedure if eligible.

9. Final Sale Items

Items marked Final Sale are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect.

10. Contact

For return or refund assistance, contact:

360attire
Email: contact@360attire.com