Refund policy
REFUND POLICY
Last updated: October 5, 2026
At 360attire, we want you to shop with confidence.
If something is not right with your order, please review the return, exchange and refund conditions below before contacting our customer care team.
1. RETURN WINDOW
Eligible items may be returned if a return request is submitted within 7 days of delivery.
To qualify for a return, the item must:
• Be unused, unworn and unwashed
• Be in its original condition
• Have all original tags attached
• Be returned with its original packaging where applicable
• Show no signs of wear, fragrance, makeup, stains, damage or alteration
• Be accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be accepted for return.
2. NON RETURNABLE ITEMS
For hygiene, safety and product integrity reasons, certain products cannot be returned or exchanged unless they arrive damaged, defective or incorrect.
These include:
• Wigs
• Hair extensions
• Beauty products
• Skincare products
• Opened or used cosmetics
• Gift cards
• Items specifically marked Final Sale
• Personalized, altered, customized or made to order items where stated on the product page
3. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
• Your order number
• A brief description of the issue
• Clear photographs of the item
• Clear photographs of the packaging where relevant
Once reviewed, we will provide the appropriate resolution, which may include a replacement, exchange, store credit or refund depending on the circumstances.
4. HOW TO REQUEST A RETURN
To request a return, contact us within the applicable return window.
Email: contact@360attire.com
WhatsApp: @360attire
Please include:
• Your full name
• Your order number
• The item or items you wish to return
• The reason for the return
• Photographs where relevant
Please do not send any item back before receiving return approval and return instructions from 360attire.
5. RETURN SHIPPING
Unless an item has been confirmed as damaged, defective or incorrectly supplied, the customer is responsible for return shipping costs.
Original shipping charges are generally non refundable unless required by applicable law or the return is the result of an error by 360attire.
We strongly recommend using a trackable shipping service when returning an item.
360attire cannot be responsible for approved return parcels that are lost before reaching us.
6. INSPECTION OF RETURNS
All returned items are inspected after they are received.
We will check that the product meets the return conditions stated in this policy.
If a returned item shows signs of wear, washing, alteration, fragrance, makeup, staining, damage caused after delivery or removal of required tags, the return may be rejected.
We will notify you once the inspection has been completed.
7. REFUNDS
If your return is approved, the refund will normally be issued to the original payment method.
Approved refunds are generally initiated by 360attire within 5 to 10 business days after the returned item has been inspected and approved.
After a refund has been issued, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.
Processing times outside 360attire are controlled by the relevant financial institution or payment provider.
8. EXCHANGES
Eligible fashion items may be exchanged for another size where stock is available.
To request a size exchange, contact us within 7 days of delivery.
Exchanges are subject to product availability and approval.
Where the requested replacement size is unavailable, we may offer another eligible option, store credit or a refund where applicable.
Customers may be responsible for return and replacement shipping costs unless the exchange is required because we supplied an incorrect or defective item.
9. SALE ITEMS
Items purchased during a promotion or sale may still be eligible for return unless they are specifically marked Final Sale.
Products marked Final Sale cannot be returned, refunded or exchanged unless they arrive damaged, defective or incorrect.
10. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
Orders may only be cancelled before processing or fulfilment has begun.
Once an order has been processed, prepared for shipment or dispatched, cancellation may no longer be possible.
Where eligible, the order will instead need to follow the applicable return procedure after delivery.
11. MADE TO ORDER AND CUSTOM ITEMS
Certain garments or products may be made to order, altered, personalized or customized specifically for a customer.
Where stated on the relevant product page, these items may not be eligible for return or exchange unless they arrive damaged, defective or incorrectly supplied.
Please review the product information carefully before placing an order for a customized item.
12. WIGS, HAIR EXTENSIONS AND BEAUTY PRODUCTS
For hygiene reasons, wigs, hair extensions, skincare, cosmetics and other personal care products are generally not eligible for return or exchange once supplied, except where they are confirmed to be damaged, defective or incorrect.
Please inspect these products carefully before opening, wearing, altering or using them.
13. REFUND METHOD
Refunds are normally returned to the original payment method used for the purchase.
We generally cannot redirect a refund to a different bank account, card or payment method unless required by the relevant payment provider or applicable law.
14. INTERNATIONAL CUSTOMERS
Customers purchasing from outside Nigeria remain subject to this Refund Policy, together with any mandatory consumer rights that apply in their country or jurisdiction.
Nothing in this policy is intended to limit any consumer right that cannot legally be excluded.
15. FAIR USE
Our return policy is intended to provide customers with a fair and reliable shopping experience.
We reserve the right to review or restrict returns in cases involving suspected fraud, excessive or abusive return activity, deliberate damage, misuse of products or other conduct inconsistent with this policy.
This does not affect any rights that cannot legally be excluded.
16. CONTACT US
For questions about returns, exchanges or refunds, please contact:
360attire
Email: contact@360attire.com
WhatsApp: @360attire
Website: 360attires.com
Our customer care team will be happy to assist you.